The Importance of Reports
There is a common saying that, “no job is finished until the paperwork is done”. That is just as true for the security officer as it is for the accountant or lawyer. Security officers are often unseen in the middle of the night. Generally, the only way a client can judge how well the guard is performing the job is by reading the reports in the morning. If it didn’t get into the report, the client assumes it didn’t happen. If the report is inadequate, the client assumes that the guard is inadequate. If the report is neat, thoughtful, and comprehensive, the client assumes that the guard is doing a great job. A security guard is only as good as his reports.
The client and security guard alike should never overlook the value of the reporting process. It doesn’t matter what type of security is being used – armed guards, unarmed guards, vehicular patrol, executive protection, or security receptionist – they must all adhere to a comprehensive reporting process.
The five basic questions that most reports should answer are:
If the report does not answer all of those questions it is not finished, yet.
The most common reports for patrol, unarmed, and armed guards is the Daily Report. Some of the most common names for this report are:
1. Daily Action Report (DAR)
2. Shift Report
3. Patrol Report
4. Patrol Log
5. Daily Log
All daily reports contain the following information:
1. Security Officer’s Name
2. Date of the Shift
3. Time the Shift Started
4. Time the Shift Ended
Most daily reports are also required to add:
1. Times of Patrols
2. Times of Inspection of Critical Items or Areas
3. Times of Unusual Observations or Events
4. Summaries of Unusual Observations or Events
5. Maintenance Problems
6. Any Unusual Occurrence
Good reports are the result of good patrols. Instead of walking or driving the same route at the same pace it is important to slow down, poke around, and pay attention. It’s easy to spot problems if the security guard is looking for them.
Some common problems to write in the daily report are:
1. Burned Out Light Bulbs
2. Missing Fire Extinguishers
3. Safety Problems (Slippery Floors, Trip Hazards, etc.)
4. Holes in Fences
5. Insecure Doors
6. Areas with Insufficient Lighting at Night
7. Overgrown Landscaping that can Shield a Burglar
8. CCTV Cameras Requiring Maintenance
9. Fire Hazards
10. Open Windows
Do not accept reports from security officers on foot or on vehicular patrol that merely state, “Everything is quiet” eight times. Those guards are not doing their jobs. Security receptionists should even be able to leave useful reports with information regarding important visitors and exit/arrival times of employees. Printing should be readable and spelling, correct. Encourage the use of dictionaries.
Never overlook the importance of proper security training. A security guard training school that teaches report writing is ideal, but certainly not required. Report writing can be taught in-house with a simple workbook or short text on the subject. The BSIS state-required Power to Arrest (guard card) class discusses report writing but it is insufficient for practical applications. Proper documentation is essential for accurate communication and liability protection. Never underestimate its importance.
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I have been employed with community Health Centers for over three years. Approximately three years ago, we contracted our security services to Condor Security. The change was dramatic. Our patients range from low income, homeless, just released prison inmates to mental health patients. My department shares the building with one of our main pharmacy sites. It used to be fairly common to have a security issue- almost always with out pharmacy. A few times- even with our security- we would have to call the San Luis Police Department. Since Condor Security, those calls to Sen Luis Police department have almost been non-existent. Most of our “problem” patients now seem to “behave” with the presence of Condor Sec…
I am writing a letter of recommendation for Condor Security. We used them at Whispering Woods, a 406 unit complex in Fresno from 2009 through 2013. Condor is a professionally run security company with highly qualified personnel. We were impressed with their service and reporting. We found they had competitive rates and were willing to work with us through difficult financial times. I have recommended them to our other sites and will have them bid new work throughout California. If you have any questions, regarding Condor Security of America, please contact me at (559) 292-9212 Ext. 116. Respectfully, Anne Toyloy General Manager [View Original PDF]
I contacted the San Luis Obispo Police Department to get an update on Cedar Creek Village, and received the following reports from Christine Wallace, the Neighborhood Outreach Manager. I just ran an address history report and I’m please to share that there have been zero calls for service to Cedar Creek since Condor has been on site. I’ll checkin the night watch commander and see if he has any additional input but it appears things are going quite well. I’ll be in touch. The night watch commander shared that Cedar Creek has been a “model large student condo complex since they hired better security.” Great news! Please let us know if you need further information or if you need assistance with anythi…
This letter is written to recommend the services of Condor Security of America, lnc. My firm manages Firestone Business Park in Salinas, California, a multi-tenant industrial building located outside the City limits. I have worked with Condor for approximately three years at this property, where Condor has conducted random exterior atter hours patrols on foot and in vehicle, and they also man the entry gate for a specified number of weekend hours. Budget constraints limit the quantity a.nd type of security services at the property. Condor has also assisted us in implementing immediate fire watch services during fire system emergencies and repairs. Condor has demonstrated flexibility in working with ou…
Condor Security of America has assisted the San Benito High School District with its security needs for more than a year now, both professionally and successfully. It has been our pleasure to Work with CSA as their service has been very satisfactory, particularly in the following areas:
Our Campus Security Supervisor describes them as dependable, punctual and able to respond quickly to our needs. She feels they supply a high level of professional service which is necessary in our field. …
- They maintain a well trained professional staff
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This letter will confirm the trustworthiness and integrity of Mr. Gregory Veiga and Mr. Frank Veiga who own and operate Condor Security. I have known these gentlemen since 1990 when they owned and operated a funeral service company, organized the Los Angeles National Bank, and founded the National Development Association that expanded to 22 offices in the United States and Puerto Rico. Condor Security has been in business for more than 25 years, and its Chief Operating Officer, Mr. Gregory Alex Duvall, has been in the security business for more than 15 years. Condor Security under the aforementioned gentlemen, should continue to provide quality service to businesses seeking reliable security. S…